Delivering ERP and CRM
User Experience analytics is the process of getting business users to test common scenarios and daily tasks within a service like ERP and CRM system prior to the go-live date, But this is time consuming, costly and a single point in time test. It time to automate!
- Shorten delivery timelines
- Minimise risk that your implementation will fail due to lack of user adoption
- Rapid time to insight
- Build Adoption and Reduce Cost
Planning an ERP implementation is a daunting task. Budgets, timelines, integrations and requirements all need to be discussed, mapped, collected and agreed upon. When you’re looking at a forest, it’s easy to forget the trees and when you’re working with software it’s easy to forget the users. That’s why we believe that user experience analytics is the secret to successful delivery.
- Adoption
- Project Cost
Increase Delivery, Adoption and Performance
Lack of adoption is an implementation killer. That’s why you should do everything you can to build buy-in before the go-live date. User Experience analytics are a great way to engage the team while improving the finished product and delivery. Those improvements are not only going to make the system easier to use, which increases the odds of adoption, but it’s also incredibly empowering for your business to see a major project being modified based on usage.
- Efficiently manage and govern ongoing operations of analytics processes
- Access on-demand data scientists to quickly scale your analytics team
- Rapid time to insight
- Lower operating cost and business risk
- Efficiently manage and govern ongoing operations of analytics processes
- Access on-demand data scientists to quickly scale your analytics team
- Rapid time to insight
- Lower operating cost and business risk
Planning Pays Off
It’s tempting to hand out logins, tell the users to go nuts and call it user acceptance testing. It’s also the wrong way to go about it. You need to make sure you’re testing at the before, during and after and testing what really matters.
If you test too late you’re beyond the point where it’s easy and cost-effective to make changes.
