HOW TO IDENTIFY WHEN YOUR MICROSOFT 365 APPLICATIONS SERVICE QUALITY IS UNDERPERFORMING
Challenges with Microsoft 356 Service Quality
To detect and understand what an abnormal Quality of Service (QoS) is you must first know the regular performance that your users are experiencing.
The goal for most IT services is to define the best ratio between end-user satisfaction and cost. For that, baselining is key to identify and prioritize network spending to ensure optimized business lines experience. However, without a proper monitoring tool for Microsoft 365 and Microsoft Teams that measures the service continuously, it is difficult to do. Hortium is here to help.
Why you need to Monitor QoS for Microsoft Teams?
Why you need to Monitor QoS for Microsoft Teams?
As for any IT services, Microsoft 365 and Teams service quality can fluctuate depending on the location you are in or the time of the day, week, or even month.
Now to be able to spot when the performance is lower than usual, you need to know what the usual is, track any degradation, get alerted and have the data you need to get back to normal as fast as possible.
Microsoft only provides alerts on their interruption or degradation of services. This is a good step for sure. Since 90% of service issues come from outside of the Microsoft perimeter, the data from the Office 365 portal is not enough for the IT team to define, measure and enforce a proper baseline.
Ensure a Better Quality of Service for MS Teams
Hortium helps you measure, enforce and report on your baseline.
To measure it, Hortium tests the service delivered by every major workload to your business lines, 24/7 and from every critical location.
Thanks to that, you know what the normal service quality delivered to your offices is, how it differs between locations and how it fluctuates over time.
Now, every abnormal service degradation can easily be spotted, with the data provided by Hortium in its alert.
That allows you to easily prioritize alerts and understand where, when and who they affect.
The second step is to enforce your baseline which means to quickly get back to normal when you have an issue. For that, Hortium gathers its Microsoft 365 monitoring data with its advanced network path monitoring and your own infrastructure monitoring data.
When service degradation is spotted, the entire information set is correlated into service incidents that enable the ITSM to qualify, prioritize and assign the problem to the right team for faster resolution.
Finally, as baselining is also about reporting, Hortium automatically reports on historical data, allowing you to share and justify the quality of service with your IT department and business lines.
Through Hortium, you are able to work to improve employee productivity. This actually starts with facilitating a good and stable service experience from anywhere.
Culture and the Modern Workplace
The new term of workplace analytics is just a new and modern way of talking about usage and adoption. This is the first step on the path for service and application compliance. Being able to measure active and enabled users and being able to see service experience provided IT with an initial feel for the presence and growth of the platforms. As an organization matures its ability to leverage workplace analytics, the discussion turns to impact and engagement. The analytics should look at areas of focus like departmental or geographic best practices regarding engagement and how to extend those patterns and insights to other teams using a set of recommended behavioural actions. Where’s the ROI?
In Summary
Current IT forces were never designed to support the continuously changing and expanding scope of devices, flexible business hours and complex co-working structures. An all-encompassing end-to-end (user) management strategy is needed to control the happiness of your end-users, from the device to business applications to the digital workplace. Continued monitoring and predictive analysis help you effortlessly scale up workspaces and update applications without affecting availability.
Measuring workplace analytics for cloud based platforms can be difficult. IT teams need to focus on multiple overlapping platforms and interactions to ensure the cloud service and app environments are delivering a positive experience. The challenge is often compounded by the fact that with apps, IT can sometimes be in a position where they are not directly managing some of these business-critical technologies.
With Hortium IT teams take back some control and gain insight that enables them to develop best practices and understand optimal output behaviours across the enterprise. This allows IT teams the ability to measure across the end to end of workplace analytics from adoption to engagement to effectiveness. Given the latest projection of 75% of organizations worldwide using at least one cloud based app platform by 2023, an investment in Hortium to help optimize your digital workplace ROI seems like a very strategic investment.