HOW TO REDUCE THE BUSINESS IMPACT OF SERVICE OUTAGES WITH HORTIUM
Cloud Application Service outages can impact the productivity of your entire organization and for IT teams, staying one step ahead of an outage has never been more critical.
When a global outage occurs, Cloud Service Provider sends out a notification – typically 45 minutes after the problem has started. However, business lines are impacted at minute one. To limit the impact of a service outage and quickly develop workarounds, IT teams need to know as soon as the problem occurs and have details on the nature of the issue, where it is happening, its severity and which users are impacted.
Is There a Service Outage Today?
A notification or alert from Cloud Service Provider that is received well into an outage has numerous impacts on business lines. When information is limited and nobody knows whether it is a global outage, it is difficult to put workarounds in place. Therefore, being able to spot and qualify a service outage from its early beginning is key to reducing problematic outcomes.
The Impact of an outage can mean users not working, being as productive as required, resources being focused in the wrong areas and costs to the business increasing. The average cost of down time being $5,600 p/minute stated by Gartner, being able to pin-point the problem and responsibility fast is every more critical.
Manage your Cloud Service Provider SLA to Ensure Service Uptime
With Hortium, you can continuously test your critical applications and services, 24/7. Whether it is Microsoft, Cisco, Salesforce, SAP or other Business applications, Hortium is performing the same actions that your users are performing in its testing of the user journey to the heart of the task. For example, it runs user tasks 24/7 to determine the availability of the function/feature but also the quality and the user experience. IT can access the application to see if the service is available and if you can perform the user and business task. IT can access. Hortium agents are doing much more of course, (testing network, bandwidth, path, app transaction time, and user devices, at home or office) but here we focus again on what your cloud service provider is committed to and ensuring your business is productive.
Hortium can test the same KPI cloud service providers are enforcing. Now to test them from where the providers tests them, you can put our Agents in the cloud like Azure and AWS, which is inside the provider Global Network and CDN, at the same front door your users are using. Therefore, Hortium can continuously measure the KPI that they commit to from where the provider is committing them.
For reporting, Hortium provides automatic SLA calculation overtime where you can correlate the data produced to monitor your cloud services with service alerts. This allows you to see and report each SLA breach that you identified that an alert was also received from the provider.
Now of course, there is still your data, and you will need to discuss with your provider how to improve your overall situation if the service does not meet your expectations, but now you can pin-point responsibility and prove it!
Through Hortium, you are able to work to improve employee productivity. This actually starts with facilitating a good and stable service experience from anywhere.
Culture and the Modern Workplace
The new term of workplace analytics is just a new and modern way of talking about usage and adoption. This is the first step on the path for service and application compliance. Being able to measure active and enabled users and being able to see service experience provided IT with an initial feel for the presence and growth of the platforms. As an organization matures its ability to leverage workplace analytics, the discussion turns to impact and engagement. The analytics should look at areas of focus like departmental or geographic best practices regarding engagement and how to extend those patterns and insights to other teams using a set of recommended behavioural actions. Where’s the ROI?
In Summary
Current IT forces were never designed to support the continuously changing and expanding scope of devices, flexible business hours and complex co-working structures. An all-encompassing end-to-end (user) management strategy is needed to control the happiness of your end-users, from the device to business applications to the digital workplace. Continued monitoring and predictive analysis help you effortlessly scale up workspaces and update applications without affecting availability.
Measuring workplace analytics for cloud based platforms can be difficult. IT teams need to focus on multiple overlapping platforms and interactions to ensure the cloud service and app environments are delivering a positive experience. The challenge is often compounded by the fact that with apps, IT can sometimes be in a position where they are not directly managing some of these business-critical technologies.
With Hortium IT teams take back some control and gain insight that enables them to develop best practices and understand optimal output behaviours across the enterprise. This allows IT teams the ability to measure across the end to end of workplace analytics from adoption to engagement to effectiveness. Given the latest projection of 75% of organizations worldwide using at least one cloud based app platform by 2023, an investment in Hortium to help optimize your digital workplace ROI seems like a very strategic investment.