loader
banner

MS TEAMS - End User Experience

TEAMS Analytics has been developed to allow organizations quick and easy access to relevant data assisting in driving the user adoption of Microsoft Teams. Analysis can be made at organization, department and user level and insights made to ensure your investment in Teams is giving the expected productivity gains.

It is delivered from our Cloud and access simply requires a user with Teams admin rights putting the relevant URL into a browser and you’re off!

Understand what good performance looks like. When it’s off the baseline, understand where to look and how to fix.

Microsoft TEAMS
Microsoft 365

Actionable Insights for TEAMS - User to the Cloud and beyond

Microsoft TEAMS is mission critical. If TEAMS is slow or down, so are your users and your business. When that happens, it’s your job to find what is responsible, at your ISP, Microsoft or something in-between.

Hortium gives 360° visibility of TEAMS and other UC solution consumption. It delivers only relevant information through its configurable dashboards, wall boards and automated reports ensuring your investment in time money and resources is delivering the business benefits you expected. The key reporting areas are User Adoption, Employee Productivity, Call Quality, Capacity Planning, Cost Management and Control and UC Billing.

An effective TEAMS monitoring strategy will result in increased business productivity, operational efficiencies, improved employee adoption and satisfaction and that cost savings are being realised. In addition, an insight of call quality and capacity issues with the historical reports and the use of system alerts enables you to pre-actively monitor service anomalies through to root cause analysis.

Office 365

  • User Adoption
  • End to End User and Call Analytics
  • Employee Productivity
  • Capacity Planning
  • Cost Management

TEAMS Adoption

  • Voice
  • Video
  • App Sharing

Assess, Test, Diagnose, and Report

Microsoft TEAMS monitoring is a challenge. Traditional monitoring tools can’t see past your firewall or into the Microsoft environment, and the Microsoft Office 365 Service Health Dashboard has no visibility outside Microsoft’s network.

The TEAMS Call Quality Dashboards are spot in time reporting and have not automation of history reporting to help drive your teams and adoption.

If these are the only tools you have, you’ll find yourself in the dark the next time you’re trying to figure out if there’s an outage or where the problem is. You need a solution with end-to-end analytics into the end-user experience from your users in to Microsoft’s cloud.

Features

Outstanding analytics and reporting
Track and manage usage trends, quality, productivity and costs
Delivery from the cloud or on-prem
Installed in hours, not days or weeks
Supports multiple data sources
For UC&C platforms, Gateways/SBCs and Trading platforms
Fully automated reporting
Flexible reporting allowing you to specify filters and format of the reports
Report assistant guiding you through the report process
Customizable dashboards
Simple to use searching, quick access to relevant information
Conference call map
Queue and Response Group map
User details map
Call detail map
Dialed/received number map
Historical trend monitors
Reduce abuse and time theft
Easier cost management

Functions

Save money, increase productivity and grow customer satisfaction
Increase User Adoption
Capacity Planning
Fraud prevention and detection
Highlight areas for further education and training
Quantify ROI in deployment of UC&C
Manage Call Quality
Route cause analysis and rectification
View use of none approved devices
Drill down into detail on subnets, locations and users
Improve Productivity
Visibility of call volumes, answer times, talk duration and KPIs
Detailed analysis of SIP trunk utilization
AD synchronization
Security polices allowing role based access at feature and organization level
Instant alerts based on call quality, productivity and costs
Upload an unlimited number of carrier call tariff tables