Challenges with Microsoft SLA Management
Whether it is for budgetary, IT project management or to meet contractual obligations, internal IT and MSPs need to report on Microsoft 365 service availability and performance – to their management, customers and / or business lines. However, the available data from Microsoft is of limited benefit when it comes to SLA management. Hortium bridges that gap, automatically.

How to Monitor for Microsoft SLA?

To report on Microsoft 365 and Microsoft Teams availability and performance you need to measure it where it matters. And since Microsoft does not own your network, the data they can produce is limited to what they are delivering at the edge of their Global Network. The route to the cloud is complex and each component can affect any performance objective that is set with your stakeholder.

Microsoft TEAMS
Microsoft 365

Report on Microsoft 365 SLA

Hortium has been designed to constantly measure the availability and performance of the Microsoft 365 service and voice quality of Microsoft Teams from anywhere it matters thanks to it’s synthetic transactions capabilities.

Thanks to that, you can easily define OLA focus on user experience that you can share with your Business lines.

On top of that, by testing and measuring Microsoft ExchangeSharePointOneDrive, and of course Teams services quality from any location, 24/7 and correlating this data with our network path analysis and your existing network and infrastructure monitoring data, Hortium offers complete visibility into everything that is affecting Microsoft 365 service quality. You can then create custom service performance reports that encompass every key component of the service delivery.

Furthermore, thanks to our Microsoft Teams call quality data, you can create specific SLA for voice quality delivered to any of your users whether they work at the office or from home.

SLA, SLO, and performance reports are automatically provided, pinpointing the root cause of breaches whether the source is at the user, network, infrastructure, ISP or Microsoft level.

They can be securely shared internally or externally to justify and understand the overall performance of the services provided to your business lines or customers.

Through Hortium, you are able to work to improve employee productivity. This actually starts with facilitating a good and stable service experience from anywhere.

The Hortium Solution

Culture and the Modern Workplace

The new term of workplace analytics is just a new and modern way of talking about usage and adoption. This is the first step on the path for service and application compliance. Being able to measure active and enabled users and being able to see service experience provided IT with an initial feel for the presence and growth of the platforms. As an organization matures its ability to leverage workplace analytics, the discussion turns to impact and engagement. The analytics should look at areas of focus like departmental or geographic best practices regarding engagement and how to extend those patterns and insights to other teams using a set of recommended behavioural actions. Where’s the ROI?

In Summary

Current IT forces were never designed to support the continuously changing and expanding scope of devices, flexible business hours and complex co-working structures. An all-encompassing end-to-end (user) management strategy is needed to control the happiness of your end-users, from the device to business applications to the digital workplace. Continued monitoring and predictive analysis help you effortlessly scale up workspaces and update applications without affecting availability.

Measuring workplace analytics for cloud based platforms can be difficult. IT teams need to focus on multiple overlapping platforms and interactions to ensure the cloud service and app environments are delivering a positive experience. The challenge is often compounded by the fact that with apps, IT can sometimes be in a position where they are not directly managing some of these business-critical technologies.

With Hortium IT teams take back some control and gain insight that enables them to develop best practices and understand optimal output behaviours across the enterprise. This allows IT teams the ability to measure across the end to end of workplace analytics from adoption to engagement to effectiveness. Given the latest projection of 75% of organizations worldwide using at least one cloud based app platform by 2023, an investment in Hortium to help optimize your digital workplace ROI seems like a very strategic investment.

Find out how Hortium can help with MS365 and TEAMS

Contact Hortium to deliver a more successful MS365 and TEAMS rollout