Modern workplace should fuel the productivity and happiness of your end-users
How do you make your end-users get the most out of their digital experience, without sacrificing service experience, resources, compliance and control?
“Get things done from anywhere, on any device, with any app and at any time using solutions that enhance the way you work, delivery service compliance, not complicate it”.
Hortium’s modern workplace solution provides users with data and analytics across the organization to empower Service, collaboration, creativity and swift decision making. Hortium adapts to changes in resource demands, provides a continuously secured data environment in the cloud and monitors the entire digital experience from end to end to guarantee improved end-user service experience
How Workplace Analytics Can Help Maximise Service Experience and ROI
A new generation of employees has entered the workforce, bringing with them a flurry of changes to the modern workplace. Most notably is an increase in remote work environments and prevalent use of cloud-based applications, leading to a large increase in workplace analytics to sort through. One of the core undercurrents of this set of digital workplace changes is Cloud, Application and Collaboration platforms, which are being introduced to organizations at rapid-fire – sometimes by lines of business or IT teams, or more often in a shadow IT fashion by end-users themselves.
The Challenge with Cloud and Remote services
The challenge is that these real-time services and apps can pose a usage and adoption challenge. Getting all employees on the same page regarding issues ranging from which apps to use, how to use them, when to use them, the experience they have and even when not to use them is no easy hurdle for IT teams. It’s a necessary evil, however, as cloud services work is five times more likely to result in higher employee performance and output. Conversely, bottlenecks and/or missteps using technology and enterprise apps can lead to errors and inefficiencies that negatively impact productivity.
78% of workers use company-mandated software at work, yet 33% admit that they are distracted by notifications from that software. How do companies make sure that productivity improves, that app services are being used correctly and working correctly, while also preventing an increase in frustration and fatigue? Workplace analytics.
So what are workplace analytics?
Workplace analytics is what enables businesses to use data from various cloud-based platforms such as MS365, SAP, CRM, Webex, Zoom, and Microsoft Teams to identify patterns that impact productivity and workforce effectiveness. Capturing details about usage trends, Service experience and workplace performance helps improve decision-making for IT, identify communication and training opportunities, increase organizational efficiency, facilitate culture change, mitigate security risks, and extend the value and productivity of employees and the services they consume.
IT teams need to look at the bigger picture which aggregates insights for the organization as a whole, assessing current Cloud based App Services to determine which stay and which go, cutting down on time and spend, or amplifying training programs to increase in employee productivity, adoption and efficiency at an individual level.
Through Hortium, you are able to work to improve employee productivity. This actually starts with facilitating a good and stable service experience from anywhere.
Culture and the Modern Workplace
The new term of workplace analytics is just a new and modern way of talking about usage and adoption. This is the first step on the path for service and application compliance. Being able to measure active and enabled users and being able to see service experience provided IT with an initial feel for the presence and growth of the platforms. As an organization matures its ability to leverage workplace analytics, the discussion turns to impact and engagement. The analytics should look at areas of focus like departmental or geographic best practices regarding engagement and how to extend those patterns and insights to other teams using a set of recommended behavioural actions. Where’s the ROI?
In Summary
Current IT forces were never designed to support the continuously changing and expanding scope of devices, flexible business hours and complex co-working structures. An all-encompassing end-to-end (user) management strategy is needed to control the happiness of your end-users, from the device to business applications to the digital workplace. Continued monitoring and predictive analysis help you effortlessly scale up workspaces and update applications without affecting availability.
Measuring workplace analytics for cloud based platforms can be difficult. IT teams need to focus on multiple overlapping platforms and interactions to ensure the cloud service and app environments are delivering a positive experience. The challenge is often compounded by the fact that with apps, IT can sometimes be in a position where they are not directly managing some of these business-critical technologies.
With Hortium IT teams take back some control and gain insight that enables them to develop best practices and understand optimal output behaviours across the enterprise. This allows IT teams the ability to measure across the end to end of workplace analytics from adoption to engagement to effectiveness. Given the latest projection of 75% of organizations worldwide using at least one cloud based app platform by 2023, an investment in Hortium to help optimize your digital workplace ROI seems like a very strategic investment.