Office 365 Challenges with the Returning to the Workplace
With people returning to the workplace, IT now has to make sure that their corporate network can handle the load of the new habits that employees have taken on being forced to work from home. Video calls and large Teams meetings are here to stay and are critical. However, without a proper end-to-end monitoring tool for Microsoft Teams, every department involved in the service delivery is almost blind when it comes to understanding and troubleshooting user experience issues. Hortium is here to help companies face challenges with Microsoft Office 365 and Teams.

How to Monitor Microsoft Modern Workplace?

Over the last year and a half, Microsoft Teams was often deployed while people were working from home. The good news is that they heavily adopted the solution. The less good news for your network is that they will continue to use it almost the same way they were using it from home. And that means, in many cases, a strain on your corporate network that will affect the end-user experience. Video calls and large cloud meetings consume a lot of bandwidth and load your network like never before.

Even if Microsoft does a pretty good job at ensuring their service inside their Global Network, they can’t help you monitor, prioritize, and resolve your upcoming user experience issues.

For that, every part of the service delivery team must be coordinated, sharing Microsoft Teams, network, ISP and infrastructure data to reduce any mean time to repair and optimize the service quality.

Microsoft TEAMS
Microsoft 365

Return to the Office with Better Microsoft 365 and Teams Performance

Hortium has been designed to face this challenge.

Thanks to its Robot users that test Microsoft Teams and the other Microsoft 365 workloads continuously you can monitor your performance baseline while people are returning to the workplace. With real time performance data, you will see how the growth of on-site usage is affecting the user experience and your network performance.

With our network path visualization, you can follow in real time if the new load of your network is causing latency on the route to the cloud and where precisely this latency is. You can then correlate this information with your existing monitoring data to understand precisely why that particular equipment cannot handle the load and how it affects the service quality for your new users at the office.

Finally, with our performance report overtime, you will be able to spot recurring issues; ie: a specific load that affects service quality every Monday morning or at the end of a month or quarter.

With all this data in hand, you can then prioritize your return-to-work network issues, resolve them and make sure your corporate network is ready to deliver the best quality for Microsoft Teams and every Microsoft 365 application.

Through Hortium, you are able to work to improve employee productivity. This actually starts with facilitating a good and stable service experience from anywhere.

The Hortium Solution

Culture and the Modern Workplace

The new term of workplace analytics is just a new and modern way of talking about usage and adoption. This is the first step on the path for service and application compliance. Being able to measure active and enabled users and being able to see service experience provided IT with an initial feel for the presence and growth of the platforms. As an organization matures its ability to leverage workplace analytics, the discussion turns to impact and engagement. The analytics should look at areas of focus like departmental or geographic best practices regarding engagement and how to extend those patterns and insights to other teams using a set of recommended behavioural actions. Where’s the ROI?

In Summary

Current IT forces were never designed to support the continuously changing and expanding scope of devices, flexible business hours and complex co-working structures. An all-encompassing end-to-end (user) management strategy is needed to control the happiness of your end-users, from the device to business applications to the digital workplace. Continued monitoring and predictive analysis help you effortlessly scale up workspaces and update applications without affecting availability.

Measuring workplace analytics for cloud based platforms can be difficult. IT teams need to focus on multiple overlapping platforms and interactions to ensure the cloud service and app environments are delivering a positive experience. The challenge is often compounded by the fact that with apps, IT can sometimes be in a position where they are not directly managing some of these business-critical technologies.

With Hortium IT teams take back some control and gain insight that enables them to develop best practices and understand optimal output behaviours across the enterprise. This allows IT teams the ability to measure across the end to end of workplace analytics from adoption to engagement to effectiveness. Given the latest projection of 75% of organizations worldwide using at least one cloud based app platform by 2023, an investment in Hortium to help optimize your digital workplace ROI seems like a very strategic investment.

Find out how Hortium can help with MS365 and TEAMS

Contact Hortium to deliver a more successful MS365 and TEAMS rollout