UCA (UC Analytics) is a reporting and analytic solution for Unified Communication and Collaboration (UCC and Voice) platforms. It delivers business critical information through its simple to use interface and supporting reports. It cross platform and vendor analytics provides clear management, adoption and migration insights to help you achieve cost savings and productivity increases.
Adoption of a new platform needs to be closely and continuously monitored and managed. UCA drives User Adoption of UC & C across an organization ensuring ROI and highlighting areas for education and training.
A single pane of glass view of the multiple ‘working parts’ of a UC & C platform ensures they are being used as efficiently as possible. These include SIP trunks, devices, gateways and Session Border Controllers (SBCs).
Often there can be concerns around the quality of voice, video and conference calls. UCA gives comprehensive quality data that can be used for trouble shooting ensuring the highest levels of service delivery.
UCA enables you to see employee productivity metrics including number of answered and abandoned calls, ring-time and talk-time ensuring that calls are handled to a satisfactory level.
Migration & Transformation Analytics
- Migrated Users
- Users Adoption
- Reduced Costs
- Increase User Adoption
- Manage Migration
- Monitor Call Quality
- Improve Productivity
- Control Costs
UCC and Voice - Analyse Now & Manage Migration
TEAMS, CISCO, AVAYA, AMAZON & MANY MORE
UCA has been designed and built to allow users to specify what and how they will view information. We understand that the IT Manager is going to have very different requirements heads of business and a ‘one-size-fits-all’ reporting and analytic solution is not suitable for the modern workplace. The emphasis is on quick, easy access to relevant information and the automation of many reporting tasks.
UC&C Experience Analytics
Hortium UCA delivers insights give 360° visibility of UC solution’s consumption. It delivers only relevant information through its configurable dashboards, wall boards and automated reports ensuring your investment in time money and resources is delivering the business benefits you expected. The key reporting areas are User Adoption, Employee Productivity, Call Quality, Capacity Planning, Cost Management and Control and UC Billing.
An effective UC monitoring strategy will result in increased business productivity, operational efficiencies, improved employee adoption and satisfaction and that cost savings are being realised. In addition, an insight of call quality and capacity issues with the historical reports and the use of system alerts enables you to pre-actively monitor service anomalies through to root cause analysis.
- VOLUME MONITORS
- PRODUCTIVITY MONITORS
- QUALITY MONITORS
- USER ADOPTION MONITORS
- TREND ANALYTICS
- COMPARE MULTI CALL SYSTEMS IN ONE