SDWAN and SASE solutions are supposed to make it easier for MSPs to deliver a better service experience to their customers. But the reality is that these solutions often fall short.
That’s because SDWAN and SASE solutions are focused on network performance metrics, not service experience analytics. Customers do not care about the network, they care about their applications, their business.
The Problem:
When an application is slow or unreliable, it doesn’t matter how fast the network is. Customers will be unhappy, and they will take their business elsewhere.
But with SDWAN and SASE solutions, it’s difficult to get a clear picture of how applications are performing. This is because these solutions don’t collect data on application service performance that the employees are experiencing. This raises an issue because when the network is up but customers are experiencing service degradation, who’s fault is it? Traditionally everyone blames the network.
As a result, MSPs are often blind to the root causes of performance problems. This can lead to frustrated customers, lost revenue, and a damaged reputation.
The Solution:
Hortium solves this problem by providing MSPs with proactive AI based insights into service performance. This means MSPs can see exactly how critical services are performing, from the user to the app service.
With this information, MSPs can quickly identify and fix performance problems before they impact customers. This leads to happier customers, higher CSAT scores, and reduced churn.
- SDWAN and SASE solutions are designed to improve the performance of networks. However, they don’t collect data on application service performance. This means that MSPs can’t see how application services are performing from the users perspective, which can lead to service problems.
- Hortium solves this problem by testing and collecting data on service performance. This data is then used to provide MSPs with proactive insights into service performance. This allows MSPs to quickly identify and fix performance problems before they impact customers.
- Hortium is a SaaS solution, which means that it’s easy to deploy and manage. It’s also affordable, making it a cost-effective solution for MSPs.
Benefits:
Here are just a few of the benefits that MSPs can realise by using Hortium:
- Deliver better service experience: Hortium gives MSPs the visibility they need to deliver the high-quality service experience that customers demand.
- Increase CSAT scores: Hortium helps MSPs to identify and fix performance problems before they impact customers. This leads to happier customers, higher CSAT scores and less blaming the MSP.
- Reduce churn: Hortium helps MSPs to keep their customers satisfied and prevent them from churning to a competitor.
- Focus on what matters: your customers care about business productivity and the application services enabling that. When slow is the new down and downtime alone costs over $5600 a minute. Helping your customers deliver resilient application services across the business is essential to their needs.
- Be innovative: Hortium frees up MSPs to focus on innovation and consulting, knowing that they have the visibility they need to deliver a great service experience.
Proof:
- A study by IDC found that 70% of businesses have experienced an application outage in the past year.
- The average cost of an application outage is $300,000.
- A study by Gartner found that 60% of businesses are not confident in their ability to deliver applications reliably.
- A study by Forrester found that businesses that invest in Service Experience Testing solutions can improve their application performance by up to 30%.
- Another study by Forrester found that businesses that invest in Service Experience Testing solutions can reduce their IT costs by up to 20%.
- A study by Aberdeen Group found that businesses that invest in Service Experience Testing solutions can improve their customer satisfaction by up to 15%.
If you’re an MSP who wants to solve the SDWAN and SASE blind spot and deliver a better service experience to your customers, then you need Hortium. Get in touch here.
